The customer has the right to withdraw from the Contract, without any penalty and without specifying the reason, starting from the receipt of the order confirmation sent by FOR LIFE di GP within and no later than fourteen (14) days from receipt of the product at the address indicated for delivery. The date shown on the delivery note is full proof of receipt.
The customer may exercise the right of withdrawal by sending the Company a simple communication in which this will is expressed.
Please indicate order number and reason for return.
The communication can be sent in three different ways:
If the product has already been delivered, the customer is required to return it to FOR LIFE di GP, for this purpose:
In order to avoid any inconvenience, the products are subjected to random checks by FOR LIFE di GP before being shipped. However, the customer benefits from the manufacturer's warranty and this is accompanied by the satisfaction or refund guarantee of FOR LIFE di GP , valid for thirty (30) days following delivery, provided that they have been used normally and in accordance with the recommendations given in the documents attached to the products and in the related instruction booklets. In any case, the products sold benefit from the legal guarantee against hidden defects provided for by articles 1641 and following of the Civil Code.
Some products benefit from an extended warranty. In these cases, the terms and duration of the warranty are specified in the warranty certificate delivered with the product. The latter does not cover damage, breakage or malfunctions due to failure to comply with the precautions for use. To activate the warranty, the customer returns the product to FOR LIFE di GP at his own expense, enclosing the original invoice. The product will be exchanged for an identical product and sent to the customer at the expense of FOR LIFE di GP , except in the event of out of stock or discontinuation of the range offered by FOR LIFE di GP . In this latter case, FOR LIFE di GP will proceed to refund the price of the product to the customer.
In the event of the recipient's absence during delivery, the carrier will leave a notice of passage at the delivery address indicated by the customer. In the event of the recipient's absence even at the second delivery attempt, the products must be collected at the address and according to the methods indicated by the carrier. In the event of failure to collect within the deadline established by the carrier, the products will be returned to FOR LIFE di GP which reserves the right to refund the price of the products, deducting any storage and return costs to be paid by the customer.