Right of withdrawal

RIGHT OF WITHDRAWAL

The customer has the right to withdraw from the Contract, without any penalty and without specifying the reason, starting from the receipt of the order confirmation sent by FOR LIFE di GP within and no later than fourteen (14) days from receipt of the product at the address indicated for delivery. The date shown on the delivery note is full proof of receipt.

The customer may exercise the right of withdrawal by sending the Company a simple communication in which this will is expressed.
Please indicate order number and reason for return.
The communication can be sent in three different ways:

• By fax to +39 090 356644
• By email to the email address info@maxbestplants.com
• By regular mail to our office:
  FOR LIFE by GP by Massimiliano De Leo, Via del Marò, 9 cap. 98168 Messina (ME) Italy

If the product has already been delivered, the customer is required to return it to FOR LIFE di GP, for this purpose:

1. the term for returning the product is fourteen days from receipt of the same; the date shown on the delivery document is full proof. For the purposes of the expiry of the term, the product is considered returned when it is delivered to the accepting post office.

2. if the product has been delivered, the substantial integrity of the product to be returned is an essential condition for exercising the right of withdrawal. the customer must send the product adequately packaged and wrapped; FOR LIFE di GP does not accept damaged returns, but kept in a normal state of conservation, stored with the use of normal diligence. Products damaged by detergents/additives, or products damaged by the customer due to inexperience, will not be replaced or refunded.
   The goods must be returned intact, in their original packaging, packaged with the same materials and methods as when they were received in order to guarantee their return in excellent vegetative condition.
   In the specific case of plants, they must not have already been planted or repotted and, before being repacked, they must be watered abundantly .
   The customer must insert a copy of the delivery document received inside the packaging box. The risks of transport for the return of the products are entirely borne by the customer.

3. Return costs of the good to FOR LIFE of GP are at the customer's expense , if the customer exercises the right of withdrawal in accordance with the provisions of these conditions of sale, FOR LIFE di GP will refund the sums paid by the customer to the credit card or PayPal account or through the bank details communicated by the same. The refund will be made free of charge, within 14 days from the date on which FOR LIFE di GP became aware of the exercise of the right of withdrawal by the customer. As provided for by Legislative Decree 6/9/2005 n. 206 and by art. 55 of the Consumer Code, the right of withdrawal regulated by these conditions of sale does not apply to goods made to measure or clearly personalized or which, by their nature, cannot be returned or are liable to deteriorate or alter rapidly.

WARRANTY

In order to avoid any inconvenience, the products are subjected to random checks by FOR LIFE di GP before being shipped. However, the customer benefits from the manufacturer's warranty and this is accompanied by the satisfaction or refund guarantee of FOR LIFE di GP , valid for thirty (30) days following delivery, provided that they have been used normally and in accordance with the recommendations given in the documents attached to the products and in the related instruction booklets. In any case, the products sold benefit from the legal guarantee against hidden defects provided for by articles 1641 and following of the Civil Code.

Some products benefit from an extended warranty. In these cases, the terms and duration of the warranty are specified in the warranty certificate delivered with the product. The latter does not cover damage, breakage or malfunctions due to failure to comply with the precautions for use. To activate the warranty, the customer returns the product to FOR LIFE di GP at his own expense, enclosing the original invoice. The product will be exchanged for an identical product and sent to the customer at the expense of FOR LIFE di GP , except in the event of out of stock or discontinuation of the range offered by FOR LIFE di GP . In this latter case, FOR LIFE di GP will proceed to refund the price of the product to the customer.

COLLECTION OF PRODUCTS IN CASE OF CUSTOMER ABSENCE

In the event of the recipient's absence during delivery, the carrier will leave a notice of passage at the delivery address indicated by the customer. In the event of the recipient's absence even at the second delivery attempt, the products must be collected at the address and according to the methods indicated by the carrier. In the event of failure to collect within the deadline established by the carrier, the products will be returned to FOR LIFE di GP which reserves the right to refund the price of the products, deducting any storage and return costs to be paid by the customer.